Refund policy

Refund & Return Policy

Effective Date: July 10, 2026

Thank you for shopping with Pawvera. We strive to provide high-quality pet products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

30-Day Return Policy

We accept returns within 30 days from the date your order is delivered.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging with all tags, accessories, and included items.
Be free from signs of wear, damage, pet hair, odors, or misuse.
Be accompanied by proof of purchase (such as your order confirmation or order number).

Return Authorization

Before returning any product, you must contact us to request return authorization.

Returns sent without prior authorization may be refused and returned to the sender.

Please contact us at:

Email: pawverapetwear@gmail.com

Once your request has been approved, we will provide the correct return address and detailed return instructions.

Customer-Initiated Returns

If you wish to return a product for personal reasons, including but not limited to:

You changed your mind.
You ordered the wrong product.
You selected the wrong size or color.
You no longer need the item.

The following conditions apply:

The customer is responsible for all return shipping costs.
The returned product must meet all return eligibility requirements.
A 15% restocking and processing fee may be deducted from the refund amount to cover payment processing, inspection, handling, and restocking costs.

The remaining balance will be refunded to the original payment method after the returned item has been received and inspected.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during shipping;
Defective due to a manufacturing issue; or
Incorrect or different from what you ordered,

please contact us within 7 days of receiving your order.

Please include:

Your order number.
Clear photos or videos showing the issue.

If the issue is confirmed to be our responsibility, we will:

Cover all shipping costs.
Send a replacement or issue a full refund.
Not charge any restocking or processing fees.

Exchanges

We gladly accept exchanges within 30 days of delivery.

To qualify for an exchange:

The item must be unused and in its original condition.
You must contact us before returning the product.

If the exchange is requested due to customer preference (such as changing the size or color):

The customer is responsible for the return shipping costs.
The replacement item will be shipped after we receive and inspect the returned item.

If the exchange is necessary because we shipped the wrong item or the product is defective, Pawvera will cover all shipping costs and send a replacement at no additional cost.

Order Cancellation

Orders may be cancelled within 12 hours after they are placed by contacting us at pawverapetwear@gmail.com.

Once an order has entered processing or has been shipped, it can no longer be cancelled. In such cases, customers should follow our return procedure after receiving the package.

Refused or Undeliverable Packages

Orders refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer will be treated as customer-initiated returns.

Original shipping charges are non-refundable, and any return shipping fees or carrier charges incurred may be deducted from the refund.

Non-Returnable Items

The following items cannot be returned:

Used or worn products.
Products damaged due to misuse, accidents, improper care, or unauthorized modifications.
Products returned without prior authorization.
Clearance, customized, personalized, or final-sale items (where applicable).
For hygiene and safety reasons, pet products that have been used, washed, or come into contact with pets cannot be returned unless they are defective or damaged upon arrival.

Refund Processing

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved:

Refunds will be processed within 5–10 business days.
Refunds will be issued only to the original payment method used for the purchase.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Lost Return Packages

Pawvera is not responsible for return packages that are lost or damaged during transit.

We strongly recommend using a trackable shipping service and keeping your shipping receipt until your refund has been completed.

Additional Information for European Union (EU) Customers

If your order is delivered to a country within the European Union (EU), you may have additional rights under applicable EU consumer protection laws.

14-Day Right of Withdrawal

EU customers have the legal right to withdraw from their purchase within 14 days of receiving their order, without giving any reason.

To exercise this right, you must notify us by email at pawverapetwear@gmail.com before the 14-day withdrawal period expires.

The returned item must:

Be unused and in its original condition.
Be returned with its original packaging and all included accessories.
Be accompanied by proof of purchase.

Return Shipping Costs (EU)

Unless the return is due to a defective, damaged, or incorrectly shipped item, the customer is responsible for the return shipping costs.

If the return is caused by our error, Pawvera will cover all return shipping costs and provide either a full refund or a replacement at no additional cost.

EU Refunds

Once the returned item has been received and inspected, approved refunds will be processed within 5 business days and issued to the original payment method.

Please note that your payment provider or bank may require additional time to complete the refund.

Nothing in this policy affects your statutory rights under applicable European Union consumer protection laws.