Shipping policy

Shipping Policy

Effective Date: July 10, 2026

Thank you for shopping with Pawvera. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy below.

Order Processing

Orders are processed within 1–3 business days after payment is successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to most countries and regions worldwide.

If your country is unavailable during checkout, please contact us at pawverapetwear@gmail.com, and we will do our best to assist you.

Estimated Delivery Time

Estimated delivery times are as follows:

United States: 7–15 business days
Canada: 7–18 business days
United Kingdom: 7–15 business days
Australia: 7–15 business days
European Union: 7–18 business days
Other International Destinations: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your local customs authorities.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Pawvera is not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping costs required to resend the package.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow 24–72 hours for the tracking information to become active after shipment.

Delayed Deliveries

Delivery times may be affected by circumstances beyond our control, including but not limited to:

Customs inspections
Severe weather conditions
Transportation disruptions
Public holidays
High shipping volume

We appreciate your patience should these situations occur.

Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact us within 7 days of the expected delivery date or receipt of the package.

Email: pawverapetwear@gmail.com

We will work with the shipping carrier to investigate the issue and provide an appropriate solution, including a replacement or refund where applicable.